Our 30-day money-back guarantee applies to Floofii water fountains and is designed to give you confidence when trying our products at home.
If you feel the fountain isn’t the right fit for your household, you may request a return within 30 days of delivery, provided the fountain is returned in its original packaging, in clean and sanitised condition, and in the same structural state as received.
Why doesn’t this apply to filters?
Floofii filters are a consumable hygiene product. Once opened or used, they cannot be resold or reused safely, which means we’re unable to accept returns on opened or used filters.
That said, if your filters are unopened and unused, or if you’ve ordered the incorrect item, please contact our support team. We’re always happy to review these situations on a case-by-case basis and help where we can.
Our goal is to be fair, transparent, and hygienic, while still offering a supportive and human customer experience.